Essential Support doesn’t keep its own copy of your invoices in the app — every invoice and receipt for your Team subscription lives in Stripe’s Customer Portal, reached from the Billing page.
View or download an invoice
- Sign in as the workspace owner and open Settings (gear icon) → Billing.
- Click Manage billing under your Team plan details. This redirects your full browser window to Stripe’s Customer Portal.
- In the portal, open the billing history / invoices list to see past charges, including the base Team subscription and any prorated seat or cadence changes.
- Click an individual invoice to view or download it as a PDF receipt.
- Return to Essential Support using the portal’s back link when you’re finished.
If your plan has lapsed
If your subscription is currently inactive, the Team plan card is replaced by a “Your Team plan is inactive” notice. That notice still has a View billing history button, which opens the same Stripe portal so you can review past invoices even though the subscription itself is no longer active. See Cancel or downgrade your plan for more on this state.
Edge cases
- There is no invoice list inside Essential Support itself and no receipt digest sent by Essential Support — Stripe sends its own receipt emails at the time of each charge, and the Customer Portal is the permanent record.
- Extra-seat and billing-cadence changes appear as separate prorated line items on the same subscription, not as standalone invoices — see Add or remove agent seats.
- Free-plan workspaces have no invoices to view, since nothing is ever charged until you upgrade — see Upgrade to the Team plan.
- Only the workspace owner can open Billing and reach the Customer Portal; agents and admins cannot pull invoices themselves and should ask the owner.