AI and automation

Let AI do the busywork. Connect an AI provider, then turn on instant answers that deflect common questions, automatic ticket triage, and AI-assisted replies — all optional and under your control.

In this section

• Connect an AI provider
• Manage AI usage and costs
• Turn on automatic ticket triage
• Turn on Instant Answers (AI deflection)
• Use AI to draft replies and summaries
• Write knowledge base articles for Instant Answers