On the Team plan, your base subscription includes 5 agent seats (1 owner + 4). Extra seats beyond those 5 cost $2 per month or $18 per year each, matching whichever cadence — monthly or yearly — your subscription is already on. Extra-seat charges are prorated, so you’re only charged or credited for the remaining time in your current billing period. Essential Support allows up to 100 extra seats per workspace, for a maximum of 105 agent seats total.
Change your seat count from Billing
- Sign in as the workspace owner and open Settings (gear icon) → Billing.
- On the Team plan view, find the Agent seats card. It shows how many seats are included and the per-seat price for your billing cadence, for example “Your plan includes 5 agents. Each extra seat is $2 per month, prorated.”
- Use the − and + buttons next to the seat count, or type a number directly into the seat field, to set how many extra seats you want (0 to 100).
- The line below the stepper updates live to show “Total: X agent seats” — the 5 included seats plus your extra seats.
- Click Update seats.
- A confirmation dialog appears: “Set extra seats to X ($2 each)? Your next invoice reflects a prorated charge or credit for the change.” Confirm to proceed.
- Once saved, the page shows “Seats updated (prorated).” and the seat total and Agents page reflect the new limit immediately.
Add a seat from the Agents page instead
If you try to add a new agent from Settings → Agents while all seats are in use, Essential Support shows how many seats are used (“X of Y agent seats used”) next to an Add seats button, visible to owners. Clicking Add seats jumps straight to the Billing page’s seat stepper described above. Admins who hit the same cap instead see a message asking them to contact the workspace owner, since only owners can change billing.
Removing seats
To remove seats, lower the number in the same stepper and click Update seats — the same confirmation dialog applies, this time describing a prorated credit. You cannot reduce your seat count below the number of agents currently active in your workspace. If you try, Essential Support blocks the change with “Your team has X active agents. Disable or remove agents before reducing seats.” Disable or remove enough agents first, then lower the seat count.
Edge cases
- The seat stepper only appears once your workspace is on the Team plan. Free workspaces upgrade first — see Upgrade to the Team plan.
- If your Team subscription has lapsed, seat changes are blocked entirely until you restart the plan — see Cancel or downgrade your plan for what a lapsed subscription looks like.
- Disabling an agent lowers your active-agent count, not your seat limit — the seat limit stays whatever your extra-seat count sets it to. Disabling simply gives you room to reduce seats, or to add a different agent within the same limit, without buying more seats.
- Attempting to set extra seats above 100 is capped automatically by the stepper; it cannot be typed or clicked past that limit.