Essential Support has two plans: Free and Team. Every feature in the product is available on both — the only difference between them is how many agent seats your workspace gets. All prices below are in US dollars.
Free plan
Every new workspace starts on the Free plan automatically, with no card required. Free includes 1 agent seat — the workspace owner — with every Essential Support feature included, not a limited trial. Free is the right fit for a single-person team.
Team plan
The Team plan costs $10 per month or $90 per year. Paying yearly is a flat 25% savings over paying monthly (shown in the app as a “Save 25%” badge next to the Yearly option) — there is no separate per-month breakdown of the yearly price.
The Team base price includes 5 agent seats total: the owner’s own seat plus 4 additional agents. You choose your billing cadence — Monthly or Yearly — when you upgrade, and can switch it later from the Billing page.
Extra agent seats
If your team needs more than the 5 seats included with Team, you can add extra seats from the Billing page. Each extra seat costs $2 per month on monthly billing, or $18 per year on yearly billing, on top of the base Team price. Extra-seat charges are prorated to your current billing cycle. Essential Support caps extra seats at 100 per workspace, so the largest a Team workspace can grow to is 105 agent seats (5 included + 100 extra).
Check your current plan and seat usage
- Sign in to your workspace at
{slug}.essential.supportas the owner. - Click the gear icon in the top toolbar.
- Select Billing from the menu (it also appears in the left-hand navigation inside the Settings window).
- Free workspaces see a Free plan card. Team workspaces see a Team plan card with a “Billed monthly” or “Billed yearly” label and a line reading “X of Y agent seats used.”
A few things to know
- Billing is visible only to the workspace owner — agents and admins do not see a Billing section in Settings.
- Prices and plan management are handled entirely through Stripe; Essential Support never stores your card details.
- If your workspace was created before billing was turned on for your account, the Billing page may show a “Billing isn’t set up yet” notice instead of the Free/Team cards described above. If you see that message, the Team plan is not purchasable yet for your workspace.