Set your brand name

Why set a brand name

By default, the top bar of your support portal shows your workspace’s name — the name you chose when you signed up. If you’d rather show a different, customer-facing name there — without necessarily uploading a logo — you can set a dedicated brand name that overrides it.

The brand name only appears when you haven’t uploaded a logo. If a logo is present, the logo image replaces the text entirely (see Upload your logo).

Set your brand name

Click the gear icon in the top bar to open Settings.
In the left-hand navigation, click Branding. The section opens on its Branding sub-tab by default — you don’t need to click anything else.
Find the Brand name field near the top of the page. Its helper text reads: “Shown in the header when there’s no logo. Leave blank to use your workspace name.”
Type the name you want customers and agents to see. The field accepts up to 60 characters. While it’s empty, the field shows the placeholder text “Your workspace name” as a preview of what will display.
Click Save name.
A “Saved” confirmation appears, and the header wordmark updates immediately everywhere in the app — no page reload needed.

Notes and edge cases

If you’ve uploaded a logo, the brand name field still saves, but it won’t be visible in the header until the logo is removed — the logo always takes priority.
Clearing the field and saving restores the default: your workspace’s name is shown instead.
The 60-character limit is enforced in the input itself — typing further simply stops accepting characters.