Export your workspace data

Overview

The workspace owner can download every ticket and its full conversation as a single zip file of JSON — useful for backups or moving data elsewhere.

Steps

1. Click the gear icon in the top-right corner and choose Account. (Owner only.)
2. Under Download content, click Download content.
3. The button changes to “Preparing…” while the export is built.
4. Your browser starts downloading a .zip file automatically once it’s ready; a “Your download should be starting” message confirms it.
5. Open the zip file — it contains the full conversation for every ticket, exported as JSON.

Good to know

• This exports every ticket in the workspace — there’s no option to export a filtered subset from this screen.
• Only the workspace owner can access this; admins and agents don’t see a Download content option.
• If the export fails, an error message appears in place of the button text. Try again, and reach out via Contact support if it keeps failing.

Related articles

See also Delete your content or your entire workspace and Contact Essential Support for help.