Browse the documentation
Step-by-step guides for every part of Essential Support. Search above, or pick a topic below.
Getting started
Create your workspace, sign in, and get oriented.
Account and security
Your profile, language and theme, two-factor authentication, sessions, and data.
Agents and routing
Invite agents, set roles, and route tickets to the right person.
Tickets and workflows
Reply, use notes and templates, and automate your queue.
AI and automation
Connect a provider and turn on instant answers and triage.
Channels
Email intake and the chat widget.
Integrations
API, webhooks, SSO, account linking, and the Sandbox.
Branding and domains
Logo, colours, app icons, subdomain, and custom domains.
Billing and plans
Plans, agent seats, payment method, and invoices.
For your customers
Guides you can share with the people you support.