Overview
Your display name is what customers and teammates see next to your avatar and replies throughout the console. You can change it any time from your Profile settings — it doesn’t affect your sign-in email or your customer-facing handle.
Steps
- Click your avatar in the top-right corner of the console, then choose Profile.
- The Settings window opens on the Profile section, with the Profile sub-tab selected by default.
- Find the Display name field, just below your photo.
- Clear it and type the name you want to use.
- Click Save at the bottom of the panel.
- A “Saved” message appears next to the Save button once the change is stored.
Good to know
- Display name is capped at 80 characters. Save with the field empty and it falls back to your account’s registered first name.
- This is separate from the private account name under Settings → Account (owner-only) and from your customer-facing “handle,” which only an admin or owner can set for you in Settings → Agents.
- Customers signed into their own account use this same Profile panel to change their name — it works the same way for them.
Related articles
See also Choose your language and Switch between light and dark theme.