Delete your content or your entire workspace

Overview

The workspace owner has two destructive resets under Account settings: Delete content wipes your tickets and team but keeps your account, and Delete account removes everything, including your own sign-in. Both require typing “delete” to confirm and cannot be undone.

Delete all content, keep your account

1. Click the gear icon in the top-right corner and choose Account. (Owner only.)
2. Under Delete content, click Delete content…
3. A “Delete all content?” dialog explains this permanently deletes every ticket and conversation, all customers and teammates, and resets your branding.
4. In the field labeled Type delete to confirm, type delete.
5. Click Delete content once it becomes enabled.
6. The page reloads once the reset finishes, reflecting the wiped workspace.

Kept: your owner account and sign-in, ticket types, agent routing rules, and your AI/connection settings.
Removed: every ticket and message, all customers, every other teammate, and your branding (logo, name, colors), which resets to default.

Delete your entire account and workspace

1. Click the gear icon in the top-right corner and choose Account. (Owner only.)
2. Under Delete account, click Delete account…
3. A “Delete your account?” dialog explains this permanently deletes everything — all tickets, customers, teammates, settings, and your own account — and signs you out.
4. In the field labeled Type delete to confirm, type delete.
5. Click Delete account once it becomes enabled.
6. You’re signed out immediately and returned to a signed-out state — the workspace and its subdomain are gone.

Good to know

• Both actions are permanent and cannot be undone — there’s no trash or recovery window.
• Export your data first if you might need any of it later (see Export your workspace data) — an export made beforehand is unaffected by either reset.
• Only the workspace owner can perform either reset.

Related articles

See also Export your workspace data and Contact Essential Support for help.