Contact Essential Support for help

Overview

If you run into a problem with the console itself — not a customer’s ticket — you can open a support request with the Essential Support team directly from the profile menu, without leaving your workspace.

Steps

1. Click your avatar in the top-right corner of the console.
2. Select Contact support from the menu.
3. A new browser tab opens to Essential Support’s own help desk, signed in automatically — no separate sign-in needed.
4. Fill in and submit a new ticket describing your issue there.

Good to know

• Contact support is only shown to agents and owners — never to your customers.
• If the automatic sign-in doesn’t work for any reason, the tab falls back to the general support portal at tickets.essential.support, where you can sign in with your own email instead.

Related articles

See also Export your workspace data.